HOW DO I VERIFY MY ORDER?
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Sign in to your online account associated with the credit/debit card used to place your order (Example: Chase.com, CapitalOne.com, etc.). If you do not have account access online or via mobile app, you will not be able to verify your order.
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Once you have gained access to your account (via online, mobile app, or telephone) you will need to locate the charge for your order. The easiest way to locate the charge for your order is to look for the charge that matches your order total ($).
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Screenshot the “description” of the charge. The description is typically listed as the seller you purchased from. If you can verify the description of our charge by emailing us a screenshot, that means you have access to the account linked to the credit/debit card used. Proof of access verifies you are indeed the credit card holder.
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Email us at info@thedablab.com with your Order Number (or the full name that was used to place the order) Attach your screenshot to the email. If you have any questions or need assistance, please call us at 650-333-6852 between the hours of 11:00 a.m. & 7:00 PM PST.
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That’s it! You’re done. As soon as we receive your email your order will be re-submitted to fraud protection for approval or denial. If approved, we will begin to process the order for shipping. If denied, your order will be cancelled & the credit / debit card charge will be voided. Thanks for your patience, Happy Toking!
WHY IS VERIFICATION REQUIRED?
Due to the influx of online fraud, we use the latest electronic fraud protection technology when processing orders. If an order is declined by our fraud protection service, order verification is required. Below are some examples of why fraud protection might decline an order.
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The billing address you entered on the order does not match the billing address on file for the credit/debit card used to place your order.
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The order is not shipping to the credit card holder’s billing address.
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We received an unfavorable response from our merchant credit card processor.
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Past history of fraud or chargebacks online.
WHY DOES THE DAB LAB VERIFY ORDERS?
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To protect our customer’s credit/debit card accounts from being used without their authorization.
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To protect our merchant credit card account from fraudulent transactions.
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To prevent online fraud.