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Shipping & Returns

Domestic Shipping Information

 

All order ship with Discreet Packaging! The package will not say “The Dab Lab” or “TheDabLab.com” anywhere on it. If you ordered glass, the package will likely have “Fragile Glass” stickers/tape on the outside.

 

Orders ship from Pacifica, CA (USA) within 24-48 business hours of purchasing (Excluding Holidays & Weekends) unless otherwise noted on the website, on your order confirmation or if further verification is required as per below.

 

We ship using the following methods:

 

USPS Domestic First Class Mail - Packages shipped with this service usually take about 3 to 6 Days to arrive from the time they are shipped. This is not a guaranteed service.

 

USPS Domestic Priority Mail - Packages shipped with this service usually take about 2 to 3 Days to arrive from the time they are shipped. This is not a guaranteed service.

 

USPS Domestic Express Mail - Only available upon request. Email us at info@thedablab.com if you would like to upgrade.

 

Domestic Orders $300.00 or more (total after discounts, not including tax/shipping) will receive FREE SHIPPING via USPS Priority Mail or FedEx Ground.

 

The Dab Lab reserves the right to ship any orders via the stated shipping methods on this page.

 

How do I cancel my order?

 

You can cancel your order before it has been shipped. If your order is cancelled before it is shipped, you will be charged a 5% cancellation fee. You must email us at info@thedablab.com requesting to cancel your order. Please show your order number in the subject line of the email. We will reply advising you if your order has been shipped or not.  If not shipped, we will cancel per your request and charge your credit card a 5% cancellation fee.  If your order has already shipped, refer to “How do I return an item?” below.

 

How do I return an item(s)?

 

Used items are not returnable. Clothing is not returnable. Most of our clothing is print to order. We cannot offer refunds or store credit for clothing. You can return an item or several items for a refund or store credit (used items & clothing excluded). Shipping charges are non refundable. You must email us within 72 hours of receiving your order to be eligible for a return.  A restocking fee of 17% will be charged for all refunded orders. If you wish to return your order you are responsible for all shipping costs. All refunds & store credits will be issued within 72 hours of receiving your return. We will contact you via email once your return has been received & processed.  All refunds will be made by credit card, or store credit only. We do not issue cash refunds.

 

What do I do if something is damaged, missing or an incorrect item(s) is received?

 

If upon receiving your order something is damaged, missing, or incorrect, you must e-mail us at info@thedablab.com within 24 hours of receiving your package to qualify for a replacement. All emails should indicate the date received & the type of damage that has occurred or what item is missing or incorrect. Digital pictures may be required. All packaging materials must be kept for possible inspection. We might request that you send the damaged or incorrect item(s) back to us along with the original packaging materials. If this is the case, we will issue & email you a return-shipping label.  A replacement will be shipped once we receive the item(s) back. If your order breaks or cracks after it has already been used, we cannot issue a replacement. Items backed by a Manufacturer's Warranty will be replaced or repaired by the manufacturer.

 

International Shipping Information

 

International orders ship via USPS First Class, Priority, or Priority Express depending upon what was selected at checkout & can only ship to the credit card holder's billing address.

 

TheDabLab.com also known as TDL & Ben & Jay's LLC is not responsible for lost or damaged packages that are shipped internationally. Due to other countries Customs/Duties and International Transportation Laws, we cannot always guarantee safe and secure shipping when shipping outside the United States.  If your order was shipped outside the United States, we are not responsible for return shipping charges for any products covered under a manufacturer's warranty.

 

Contact information: E-mail: info@thedablab.com / Telephone: 650-741-0144